Privacy Policy
Information about how we collect, process and protect your personal data in accordance with the GDPR (RGPD) and the LOPDGDD.
Notice: This is a courtesy translation. The legally binding version is the Spanish original.
1. Data Controller
In accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR / RGPD) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), we inform you that the controller responsible for the processing of your personal data is:
| Controller | Baumfalk Seo S.L.U. |
| Trade name | Sosa Property Clearance & Renovations |
| NIF | B75407767 |
| Address | Lugar Riquianez, 15, 35412 Arucas, Las Palmas, Gran Canaria, España |
| Phone | +34 828 643 056 |
| info@serviciossosa.com | |
| Website | www.serviciossosa.com |
| Sole Administrator | Marius Christoph Baumfalk |
| Commercial Registry | Commercial Registry of Las Palmas — Section 8, Sheet GC-63527, Electronic Folio, Entry 1 |
2. Personal Data We Collect
Depending on the purpose for which the data are required, the personal data we may collect through this website are:
Contact and quotation forms
- Full name
- Email address
- Phone number
- Address (if required for the service)
- Description of the requested service
Browsing data
- IP address
- Browser and device type
- Pages visited and browsing time
- Visit source (referrer)
3. Purpose of Data Processing
The personal data you provide will be processed for the following purposes:
- Managing enquiries and requests: to respond to enquiries and requests for information sent to us via contact forms, email, telephone or WhatsApp.
- Preparing quotations: to prepare and send personalised quotations for our renovation and property clearance services.
- Business relationship: to manage the contractual relationship arising from the provision of our services.
- Web analytics: to analyse website usage for statistical purposes in order to improve our services and browsing experience (Google Analytics).
- Advertising and remarketing: to display personalised advertisements on third-party platforms (Google Ads, Meta/Facebook) based on your visit to our website and your interests.
- Conversion measurement: to analyse the effectiveness of our advertising campaigns on Google Ads and Meta (Facebook/Instagram) in order to optimise advertising spend.
4. Legal Basis for Processing
The processing of your personal data is based on the following legal grounds, pursuant to Article 6 of the GDPR (RGPD):
- Consent of the data subject (Art. 6(1)(a) GDPR / RGPD): when you contact us through web forms, email or telephone, as well as for the use of advertising and remarketing cookies (Facebook Pixel, Google Ads).
- Performance of a contract (Art. 6(1)(b) GDPR / RGPD): when processing is necessary for the provision of the requested service or the preparation of a quotation.
- Legitimate interest (Art. 6(1)(f) GDPR / RGPD): for statistical analysis of website usage and the continuous improvement of our services.
- Legal obligation (Art. 6(1)(c) GDPR / RGPD): for compliance with legal, tax and accounting obligations.
5. Data Recipients
Your personal data will not be disclosed to third parties, except in the following circumstances:
- Where there is a legal obligation requiring it (public authorities, courts, law enforcement).
- To service providers acting as data processors, with whom the corresponding data processing agreements have been signed.
- Hetzner Online GmbH (hosting): web hosting of the website. Servers located in Germany. More information in Hetzner's privacy policy.
- Google LLC (Google Analytics, Google Ads): for web analytics, conversion measurement and advertising remarketing.
- Meta Platforms Ireland Limited (Facebook Pixel): for conversion measurement and remarketing on Facebook and Instagram.
International data transfers: The services provided by Google and Meta involve data transfers to the United States. These transfers are covered by the EU-U.S. Data Privacy Framework, which ensures an adequate level of protection in accordance with Article 45 of the GDPR (RGPD). For more information, please refer to the European Commission adequacy decision.
6. Online Advertising and Remarketing
This website uses third-party advertising and remarketing tools to measure the effectiveness of our advertising campaigns and to display relevant advertisements to users who have previously visited our website. These tools use cookies and similar technologies that require your prior consent.
Meta Pixel (Facebook Pixel)
We use the Meta Pixel (formerly Facebook Pixel) from Meta Platforms Ireland Limited. This tool allows us to:
- ✓ Measure the effectiveness of our advertisements on Facebook and Instagram.
- ✓ Create custom audiences for remarketing campaigns.
- ✓ Track conversions (quotation requests, calls, WhatsApp contacts).
Data collected: IP address, browser data, pages visited, actions taken on the site, device data. This data is linked to your Facebook/Instagram profile if you are logged in.
Controller: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. Privacy policy: facebook.com/privacy/policy
Opt-out: You can disable personalised advertising in your Facebook ad settings.
Google Ads (Conversion Tracking and Remarketing)
We use Google Ads by Google LLC for advertising on Google Search and the Display Network. This tool allows us to:
- ✓ Measure conversions from our Google advertisements (clicks that result in contacts or enquiries).
- ✓ Show remarketing advertisements to users who have visited our website.
- ✓ Create lookalike audiences to reach new potential customers.
Data collected: IP address, browser data, pages visited, ad interactions, device data, cookie identifiers.
Controller: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Privacy policy: policies.google.com/privacy
Opt-out: You can disable personalised advertising in your Google ad settings or install the Google Analytics opt-out browser add-on.
Google Analytics 4
We use Google Analytics 4 (GA4) to analyse traffic and user behaviour on our website. This tool helps us understand how visitors interact with our content in order to improve the user experience and our services.
Data collected: IP address (anonymised), pages visited, visit duration, traffic source, device type and browser, approximate geographical location, interaction events.
Controller: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Opt-out: You can install the Google Analytics opt-out browser add-on or reject analytical cookies via the cookie banner on this website.
Legal basis: The use of these tools is based on your consent (Art. 6(1)(a) GDPR / RGPD), which you may grant or withdraw at any time via the cookie banner on this website. For more information about the cookies used, please refer to our Cookie Policy.
7. Data Retention Period
The personal data provided will be retained for the following periods:
- Enquiries and quotations: for the duration of the business relationship and, once it has ended, for the legally established period required to address any potential liabilities.
- Contractual data: for the duration of the contract and a minimum of 5 years after its termination, in accordance with applicable tax and commercial regulations.
- Browsing data: for the period necessary for statistical analysis, and in any case in accordance with the time frames indicated in the cookie policy.
8. Rights of the Data Subject
In accordance with current legislation, you have the right to exercise the following rights in relation to your personal data:
Access
To know what personal data of yours we are processing.
Rectification
To request the correction of inaccurate or incomplete data.
Erasure
To request the deletion of your data when they are no longer necessary.
Objection
To object to the processing of your data in certain circumstances.
Restriction
To request that processing be restricted in certain circumstances.
Portability
To receive your data in a structured and commonly used format.
To exercise any of these rights, you may contact us by email at info@serviciossosa.com or by post to Lugar Riquianez, 15, 35412 Arucas, Las Palmas, enclosing a copy of your identity document. We will respond within a maximum period of one month.
9. Security Measures
In compliance with current regulations, Baumfalk Seo S.L.U. has implemented the necessary technical and organisational measures to ensure the security of personal data and to prevent their alteration, loss, unauthorised processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
The measures adopted include the use of secure communication protocols (HTTPS), regular backups, access controls for data and staff training in data protection.
10. Right to Lodge a Complaint with the Supervisory Authority
If you believe that the processing of your personal data does not comply with current regulations, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD), located at Calle Jorge Juan, 6, 28001 Madrid, through its website www.aepd.es.
However, we would appreciate it if, before filing such a complaint, you contact us at info@serviciossosa.com so that we can try to resolve the issue directly.
11. Changes to the Privacy Policy
Baumfalk Seo S.L.U. reserves the right to amend this privacy policy in order to adapt it to legislative or case-law developments, as well as industry practices. In such cases, changes will be announced on this page with reasonable advance notice before they take effect.
Last updated: February 25, 2026
